Agreement With Us

Read, translate into your own language and approve this information before cooperating with our company; please do not work with us without studying and accepting this information.

Before starting any cooperation with TLC GROUP LLC (hereinafter referred to as the "Company", "We"), every client (hereinafter referred to as the "Client", "Partner", "User", or "You") must carefully read and accept this Agreement (hereinafter referred to as the "Agreement" or "Contract"). Acceptance of this Agreement is a mandatory condition for negotiations, cooperation, registration, certification, obtaining documents, consultations, or any other interaction with the Company. If You do not agree with its terms, cooperation with us is not possible.

The Company notifies Clients of this Agreement through official e-mail correspondence.

All electronic correspondence with TLC GROUP LLC is strictly confidential, must not be disclosed to third parties, and may contain commercial information. By replying to such an e-mail, You confirm that You have read, understood, and accepted all the terms of cooperation specified on our website: http://tlc-connect.com

This Agreement is effective from the moment You reply to the e-mail containing this information and remains valid indefinitely, unless officially terminated by written notice from the Client to the Company.

In addition to this Agreement, the Company may enter into separate service contracts in written, electronic, or any other form. However, such contracts are valid only if You have first accepted this Agreement.

1. 1. If this Agreement is updated, the version valid at the start of cooperation shall apply. However, the Customer must review any updates at least once every three weeks and notify the Company of any conflicts within one month of such updates.
2. 2. This Agreement is binding between You and the Company and applies to all Company services without exception.
3. 3. Customers cannot raise complaints regarding the format, style, or wording of this Agreement.
4. 4. Customers confirm that the information provided meets their country’s legal requirements. If future contradictions appear, Customers waive all legal and financial claims against the Company.
5. 5. Before cooperation, Customers confirm that they have consulted a lawyer, interpreter, or other specialists to fully understand this Agreement.
6. 6. Customers are responsible for verifying that this Agreement complies with laws in both their country and the Company’s country. If contradictions exist, they must immediately stop cooperation and notify the Company by e-mail.
7. 7. The Agreement must be accepted “as is”, with all its advantages and disadvantages.
8. 8. Customers must independently collect and study all necessary information about the Company and its services (e.g., owners, directors, employees, state records, Internet sources). If they cannot obtain or fully understand this information, they should not cooperate.
9. 9. Only legal entities (companies) can cooperate with us. Individuals cannot enter into agreements with the Company.
10. 10. The Company acts as a consultant and intermediary, helping with registration and certification of products through documentation confirming product quality or similar services (“assistance services”).
11. 11. Any e-mail from the Company to the address provided by the Customer, or any notice published on the Company’s website, shall be considered official notice.
12. 12. The terms of cooperation cannot be unfavorable to Customers who have signed hard copy agreements, as long as this Agreement was also approved.
13. 13. This Agreement, unlike paper contracts, has no expiration date and remains valid indefinitely for any cooperation with the Company.
14. 14. If the Customer terminates the Agreement, they release the Company from any obligations and waive any claims.
15. 15. In case of changes in market conditions, laws, or international trade regulations, the Company reserves the right to modify this Agreement and its terms at its discretion. Customers will be informed through the website or e-mail.
16. 16. Customers must provide only accurate and up-to-date information. If no updates are given, the Company will assume that previously provided information remains correct and current.
17. 17. If Customers violate this Agreement, they shall indemnify and protect the Company and its Agents against all losses and third-party claims, including attorney’s fees and other expenses.
18. 18. In case of any breach, the Company is released from all obligations to the Customer, who shall have no present or future claims against the Company.
19. 19. Customers are not allowed to share information about their cooperation with the Company with any third parties not covered by this Agreement.
20. 20. Transactions and Payments
    • - All payments are final and irrevocable.
    • - By making payment, Customers confirm that services were fully delivered, goals achieved, and no further services are required.
    • - If Customers believe services were not provided as agreed, they must not make payment. If they do, it is at their own risk, and no future claims will be accepted.
21. 21. Before making payment, Customers must verify the quality and authenticity of services, either personally or through experts, ensuring compliance with legal requirements and their own goals.
22. 22. The Company may request any information or documents from Customers necessary to fulfil its obligations. These may be provided electronically, by mail, or in any other form.
23. 23. The Company may use or dispose of materials provided by Customers at its discretion, without seeking additional approval.
24. 24. If Customers are located remotely, the Company may send documents electronically or in hard copy, and Customers agree to accept these formats.
25. 25. The Company may engage third parties to provide services. The Customer releases the Company from liability if such third parties provide poor-quality services.
26. 26. Complaints about the quality of services are only accepted before payment. After payment, no claims will be considered, and Customers acknowledge this in advance.
27. 27. Nature of the Company
    • - The Company is not a state authority and is not certified by any government body.
    • - However, after reviewing regulations and documentation requirements, it may issue certificates, confirmations, conclusions, or similar documents.
    • - Such documents are based on its knowledge of laws, professional expertise, and experience of other companies, but they do not represent official government documents.
28. 28. Employees (other than the Director) and affiliated persons (“Agents”) cannot influence or guarantee the quality of services.
29. 29. Use of Documents by Customers
    • - Customers may use Company-issued documents for:
    • - Improving product competitiveness;
    • - Providing assurance of product quality to partners;
    • - Familiarization or presentation purposes;
    • - Any other lawful purpose at their discretion.
30. 30. Documents bearing the Company’s signature and letterhead are not official government documents and do not reflect the policies of any state or official body. They only represent the opinion of the Company and, where applicable, third parties engaged by it.
31. 31. All disputes shall be resolved by a competent court chosen at the discretion of the Company. This clause is of primary importance for all concluded contracts, agreements and their analogues. If the Customer does not agree with this or any other clause of the Agreement, they may not maintain any relationship with the Company or use its services.
32. 32. This Agreement shall only be considered in accordance with the legal jurisdiction and courts selected by the Company. This provision is fundamental to the relationship.
33. 33. Before filing a claim in court, the Customer must notify the Company in writing to its official e-mail. Court proceedings may begin only after such notification.
34. 34. The Company may take up to four (4) months from the date of receipt of the Customer’s letter to review and respond.
35. 35. Customers acknowledge that the Company’s internal decisions have no legal force for the parties.
36. 36. If any provision of this Agreement is found invalid, the remainder of the Agreement shall remain valid and enforceable.
37. 37. If a Customer requires a certificate valid in a particular country, this must be specified in a hard copy agreement, clearly indicating the country, the issuing authority, and the name of the document. In all other cases, the Company may issue a general certificate, conclusion, or equivalent document bearing its seal and signature.
38. 38. When making payment, Customers must confirm satisfaction with the services. Verification must be carried out with the involvement of state authorities, independent experts, or other resources at the Customer’s discretion and expense.
39. 39. Customers shall indemnify the Company against lost profits and any actual or incidental direct or indirect damages arising from the use of the Company’s services.
40. 40. Customers shall not make claims against the Company or its partners exceeding EUR 300 (or the equivalent in another currency). If they do not agree, they should not cooperate with the Company.
41. 41. The Company may retain all correspondence with Customers and use it as evidence in disputes.
42. 42. By signing this Agreement, Customers confirm that no restrictions exist in their jurisdiction preventing cooperation with the Company or the signing of agreements.
43. 43. Upon signing, Customers waive all consumer rights and guarantees otherwise provided under local legislation.
44. 44. Customers who receive information about other customers during cooperation must keep it confidential. Disclosure without the Company’s written consent may result in a penalty of up to EUR 150,000.
45. 45. This Agreement shall come into force from the moment the Customer replies to an e-mail received from the Company and/or signs any Company documents.
46. 46. Termination of one paragraph of this Agreement shall not entail cancellation of the entire Agreement.
47. 47. This Agreement contains the complete and exclusive definition of all agreements between the Parties.
48. 48. Transfer of rights or obligations by the Customer under this Agreement is permitted only with the Company’s prior written consent.
49. 49. The official version of this Agreement is in English. Versions in other languages are for informational purposes only and shall not be considered binding.
50. 50. The Company may at any time take measures against Customers who violate this Agreement.
51. 51. A Customer who introduces more than two Partners to the Company may receive a 50% discount on the full price of the Company’s services.
52. 52. The Company may enter into an agency agreement (or equivalent) with Partners. Such agreements may be oral or in written form.
53. 53. Payment Methods
    • - Bank transfer to the account indicated by e-mail.
    • - Payment to a person designated by Company management.
    • - Transfer via cryptocurrencies or other legal instruments not prohibited by law.
    • - Payment in kind, for example by providing customer search services.
    • - Barter by delivering goods or services.
    • - Receiving a discount by introducing Partners.
    • - Payment in intellectual property or other forms approved by the Company.
54. 54. All services are provided strictly on an “as is” basis, without guarantees. The Company and its Agents expressly disclaim responsibility for the quality of services, for third-party rights violations, or for providing any guarantees.

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